Reach out for a repair

Need support?

Email us at [email protected] and we’ll respond within one working day.

Want a faster resolution?

Complete the Warranty Claims form below. It gives us the details we need to resolve the issue on our first visit.

Prefer to speak to someone?

Call our team on:

Tel: 020 3813 1550

Warranty claim form.

Download now

Testimonial

eEnergy’s communication and organisation were spot on, making the process smooth and stress-free. A pleasure to work with!

Sid Dzharaliyski
St George’s School Harpenden

Our warranty promise

Your issue is our priority.

We’re committed to making your warranty process clear, fast and stress-free:

  • We respond to all claims within one working day

  • 95% of warranty claims are resolved within 10 working days

  • Most issues fixed on the first visit

 

This promise isn’t just a target. It’s the standard we hold ourselves to—because your time and trust matter.

Customer support process

5 simple steps to resolution.

01

Reach out.

Email eEnergy [email protected] with your name, contact details, site name, product, and a brief description of the issue.
Step 1
02

Acknowledgement.

We’ll confirm receipt of your request within 24 hours during office hours.
Step 2
03

Assessment.

Our team will review the issue and may request additional details or schedule a call to clarify the situation.
Step 3
04

Resolution

We’ll provide a solution or action plan and work swiftly to resolve the issue, keeping you informed along the way.
Step 4
05

Follow-up

Once resolved, we’ll confirm completion and check in to ensure you’re satisfied with the outcome.
Step 5

Get support now

Customer Services

Testimonial

We’ve never had so many positive comments about contractors going into schools before. Pupils and teachers leave at the end of their school day and then magically the next morning the lights are brighter, the area is just as clean and they’re in a nicer learning environment. We were really happy with the turnkey solution and the finance model.

Angela Durston, Head of Supplier Partnerships and Sustainability
Cognita Schools

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