Frequently asked questions
Welcome to frequently asked questions
If you can’t find the answer to your questions here, please feel free to reach out and ask one of the team via our contact page.
1. Funding & Financial Models
What funding options does eEnergy offer?
We offer Energy-as-a-Service (EaaS), Operating Lease, Power Purchase Agreement (PPA) and traditional CapEx. These options are flexible, fast to deploy, and sit off balance sheet—ideal for public and private sector organisations alike.
What is Energy-as-a-Service (EaaS)?
EaaS is a fully funded, fixed-term service agreement. We fund, design, install and maintain the solution, and you pay a monthly fee covered by your energy savings. It’s fast, budget-neutral, and performance guaranteed.
Q: What is an Operating Lease?
A lease-to-use model with fixed monthly costs. You benefit from the system without owning it, and we take care of maintenance and performance.
Q: Why focus on EaaS and Operating Lease over PPA?
PPA contracts are solar-only, legally complex, and typically 15–25 years long. EaaS and Operating Lease are faster to deploy, multi-technology, and more flexible—ideal for organisations that value speed and agility.
Q: Are these funding models off balance sheet?
Yes. Our EaaS funding is structured to comply with IFRS 16 and sit off balance sheet for both public and private sector clients.
Q: Who provides the funding?
We’ve secured £100 million through Redaptive and £40 million through NatWest to fund projects across education, healthcare, commercial, and public sector estates.
Q: What happens at the end of the contract?
At the end of your service term—typically around 10 years—we can explore an upgrade to the latest technology or continue with a low-cost maintenance plan for the existing system.
Testimonial
We’ve never had so many positive comments about contractors going into schools before. Pupils and teachers leave at the end of their school day and then magically the next morning the lights are brighter, the area is just as clean and they’re in a nicer learning environment. We were really happy with the turnkey solution and the finance model.
2. LED Lighting Solutions
What’s included in your LED lighting service?
We manage everything: survey, design, specification, installation, controls integration, and aftercare. We ensure the right light levels, lowest lifetime cost, and minimal disruption.
What kind of warranty is included?
We offer up to 10-year warranties on equipment and workmanship, with full maintenance and fault resolution included as part of the service.
Q: Can work be carried out during term time or operational hours?
Yes. Our team can work evenings, weekends, or school holidays to suit your schedule and minimise disruption.
Testimonial
eEnergy were so professional when it came to the installation process ensuring there was minimal disruption to our school.
3. Solar PV & SolarLife Protect
Q: What types of solar do you install?
We design and install rooftop, carport, and ground-mount solar systems—customised for your site and energy needs.
Q: What is SolarLife Protect?
It’s our solar operations and maintenance service, available in three tiers—Core, Plus, and Pro. It covers performance monitoring, inspections, cleaning alerts, fault diagnostics, and yield protection.
Q: What’s included in each SolarLife Protect tier?
- Core: Live AI-powered monitoring, fault alerts, remote diagnostics
- Plus: Adds drone inspections, cleaning alerts, and annual performance checks
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Pro: Includes robotic cleaning, yield loss cover, business interruption insurance, and warranty claim handling
Q: How does SolarLife Protect benefit me?
It keeps your system performing at its best, maximises returns, and protects against downtime or unexpected failures—all with full transparency and reporting.
Q: What’s the difference between rooftop, carport, and ground-mount systems?
- Rooftop: Ideal for schools, warehouses, and office buildings with suitable roof space
- Carport: Generates energy while providing shaded parking—great for campuses, retail, and healthcare sites
- Ground-mount: Perfect for large open spaces where roof or parking capacity is limited
Q: Can I fund solar with EaaS or Operating Lease?
Yes. Both options are available for solar installations and offer a faster, more flexible alternative to long-term PPA models.
Testimonial
Installing solar at our UK manufacturing site is a bold step that’s cutting both carbon and costs. With eEnergy’s expertise, we’re making real, measurable progress.
4. EV Charging
Q: What types of EV chargers do you install?
- 22 kW AC fast chargers for workplaces and fleet
- 75 kW DC rapid chargers for public access or high-traffic locations
Q: Do you support public and fleet charging?
Yes. We deliver private fleet charging, staff charging, and public access solutions with tariff controls, revenue generation, and smart scheduling.
Q: Can EV charging be funded with EaaS or Operating Lease?
Yes. Both models are available, enabling zero-capital deployment and fixed monthly costs.
Q: What’s included in your EV charging service?
Design, DNO liaison, installation, back-office software setup, driver app integration, and a live helpdesk for end-user support.
Testimonial
eEnergy’s communication and organisation were spot on, making the process smooth and stress-free. A pleasure to work with!
5. Customer Support & Warranty
Q: How do I report a fault or make a warranty claim?
Email: [email protected] with:
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Site name
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Description of the fault
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Photos (for lighting claims)
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Date of install if known
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Number and location of affected fittings
You can also download our interactive warranty form.
Q: What’s your support process?
- Submit your request
- Acknowledge receipt within 24 hours
- We may request more details or schedule a call
- Action plan is agreed and implemented
- Final follow-up to ensure resolution
Q: What is your typical response time?
We aim to resolve issues quickly. You’ll receive regular updates throughout the process, with urgency applied where operations are impacted.
Q: Are warranty replacements like-for-like?
Yes. Where possible we replace with the same product. If unavailable, we’ll provide a suitable equivalent that meets or exceeds original performance.
Testimonial
Working with eEnergy has been seamless for us. The partnership across 38 sites has reduced energy consumption by 58%, equating to £200k in year one.
6. Working with eEnergy
Q: What sectors do you support?
We work across education, NHS Trusts, local authorities, commercial and industrial sectors—with 2,000+ projects delivered to date.
Q: What’s the typical project process?
- Free discovery call
- Site audit and proposal
- Contract and funding approval
- Delivery by our in-house teams
- Ongoing monitoring and aftercare
Q: How long does installation take?
We typically complete delivery within 8–12 weeks from approval, depending on scope and DNO timescales.
Q: Who will manage my project?
You’ll have a dedicated eEnergy project manager to coordinate every step—from initial survey to handover.
Q: How do I contact eEnergy?
- 📞 UK: +44 20 3813 1550
- 📞 Ireland: +353 1 969 7642
- 📧 Email: [email protected]
- 🔗 Web: www.eenergy.com/contact-us
- 📅 Book a meeting via your regional expert on our website
